Remote Computer Support
This is the first step for most issues. Remote Computer Support is the quickest way to diagnose software problems, fix common issues, and determine whether your computer needs deeper repair or an onsite visit.
Remote computer support is the quickest way to get help with software issues, email problems, printer trouble, and general PC frustrations — all without needing an onsite visit. I connect to your computer securely and walk you through the process while you watch, so you stay in full control the entire time.
If your computer is acting strange, certain programs won’t cooperate, or something just isn’t working the way it should, remote support lets me diagnose and resolve most software‑related problems safely and efficiently.
How Remote Computer Support Works
Remote support appointments work just like my onsite service calls. You choose an exact time — not a time window — and my system instantly confirms your appointment. You’ll get reminders before the session, and I’ll call you right at the time you booked so we can get started together.
If I’m finishing an onsite appointment when the 30‑minute reminder hits, I’ll call or text to let you know I’m running a little behind. I treat remote sessions with the same professionalism and communication as in‑person visits.
Most support sessions are on Windows computers, but I can also help with Mac, iOS, and Android when needed. If your device isn’t Windows, I’ll tell you exactly which download button to click on the Splashtop page so everything goes smoothly.
When it’s time to begin, you’ll go to sos.splashtop.com on the device you want help with. You’ll see download buttons for Windows, Mac, Android, and iOS — just choose the one that matches your device.
Please wait until our scheduled time before downloading or opening the program. Once you open the downloaded file, it will display a temporary 9‑digit session code. This code expires after a few minutes, so I’ll tell you exactly when to open it and read the code to me or text it over.
After I enter the code, I can connect to your computer and you’ll see everything I’m doing in real time. Nothing is installed permanently, and I can’t reconnect later without a brand‑new code — you stay in full control from start to finish.
What I Can Help With During Remote Computer Support
- Email issues, password problems, and account troubleshooting
- Printer setup, USB printer problems, and wireless printer issues
- Software installation and configuration
- Browser pop‑ups, unwanted extensions, and general cleanup
- Slow performance caused by software or background programs
- Program errors and application‑specific problems
- Guided troubleshooting where you and I work together
If Remote Support Isn’t Enough
If your issue needs deeper repair, I’ll let you know and move you to the right service:
- Remote Computer Repair — for advanced software fixes
- Onsite Computer Repair — for hardware issues or anything that needs hands‑on work
Ready to Get Help?
Booking is simple. My real‑time scheduling system shows every appointment I actually have available — no waiting, no guessing, no back‑and‑forth. Choose Remote Computer Support via Splashtop, pick the day and time that works for you, and your appointment is instantly confirmed.
Tell me what’s going on when you book, and if I need more details, I’ll reach out. Otherwise, just be at your computer at the time you selected — I’ll call you and we’ll get started.
You can cancel or reschedule up to an hour before your appointment using the links in your confirmation email. I keep things flexible so you never have to stress about it. When you’re ready, use any of the Book Now buttons on this page to go straight to my live calendar.