Remote Software Support
If you’ve never tried remote computer help before, this is the easiest way to get started. I connect securely to your computer using Splashtop, diagnose the issue, and fix most software problems right in front of you — fast, safe, and without needing to bring your computer anywhere.
To make it simple to try, your first remote session is 25% off. Your first hour is just $45 instead of $60.
This service is perfect for software issues, app problems, updates, settings, and anything that doesn’t require physical repair. And if I discover the problem needs onsite service, I’ll tell you before we continue and help you escalate to an onsite appointment.
Available 7 Days a Week
This is the only service I offer seven days a week. Remote Software Support is flexible, easy to schedule, and doesn’t require travel — which means I can offer more availability, including weekends.
Appointments are still scheduled in advance, but you’ll always find open times throughout the week, even when onsite service is booked up.
Need a time outside the normal remote hours?
If the regular schedule doesn’t work for you, feel free to text me. I can sometimes accommodate earlier or later remote sessions depending on the day and what I already have booked. This is always handled case‑by‑case so I can keep things fair, flexible, and realistic.
What I Can Fix Remotely
- Software errors and app crashes
- Slow performance caused by programs or settings
- Printer and device connection issues
- Browser problems, pop‑ups, and extensions
- Email setup and troubleshooting
- Driver and update issues
- Program installation and configuration
- Basic malware checks and cleanup
- Account, password, and login issues
Why Remote Support Works So Well
Remote support is one of the fastest and most effective ways to fix software problems. Once you approve the secure Splashtop connection, I can see your screen, diagnose the issue, and fix it in real time. You can watch everything I do and ask questions along the way.
Most software issues can be fixed remotely in under an hour — and you don’t have to unplug anything or wait for a technician to arrive.
How Remote Software Support Works
When you book, you’ll receive a confirmation email with a link to download Splashtop. At your appointment time, I’ll connect securely and begin diagnosing the issue.
If I determine the problem requires hardware repair or physical setup, I’ll explain why and help you escalate to an onsite appointment. You’re never charged for work that can’t be completed remotely.
Simple, Honest Pricing
- First‑time remote session: $45 for the first hour (25% off)
- Standard rate after your first session: $60 per hour
- No upsells, no hidden fees, no nonsense
Diagnosis is included in the first hour.
Where Remote Support Works
I work from Memphis, but I can connect to a computer anywhere as long as it turns on and has an internet connection. Whether you’re in the Mid‑South or out of state, remote support works exactly the same.
Why Choose Memphis PC Guy?
- Nearly 30 years of experience
- Fast, secure remote sessions
- Available seven days a week
- Clear communication and no surprises
- Trusted by homeowners and small businesses
- Excellent reviews from long‑time clients
Ready to Try Remote Support?
Your first hour is just $45. My real‑time booking system shows every appointment I actually have available — no guessing, no waiting, no back‑and‑forth.
Tell me what your computer is doing when you book, and I’ll take it from there. If remote isn’t the right solution, I’ll help you escalate to onsite service.
Use any of the Book Now buttons on this page to get started.